Privacy Policy

Welcome to Celestial Pig and our website at celestialpig.com (“website”). At Celestial Pig, we are committed to protecting and respecting your privacy.
This Privacy Policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website or our customers or potential customers, or other business partners, or in any other cases where we specifically state that this policy will apply. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data.

WHAT IS PERSONAL DATA?

Personal Data is information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, and email address, but also your IP address. Anonymous data exists if no personal reference to the user can be made.

WHAT IS SPECIAL CATEGORY DATA?

Special category data is Personal Data that needs more protection because it is sensitive. This includes Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data. As well as, data concerning health, a person’s sex life; and a person’s sexual orientation. In order to lawfully process Special Category Data, it is necessary to consent to the processing.

WHAT IS PROCESSING?

"Processing" means and covers virtually any handling of data.

WHAT LAW APPLIES?

We will only use your Personal Data in accordance with the Spanish Data Protection and Digital Rights Act 3/2018 (“DPA”) and the EU's General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.

WHO IS THE DATA CONTROLLER?

A “data controller” is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. In this sense, [Insert Company Name] of [Insert Address] (“Celestial Pig”, “we”, “us”, “our”) is the data controller.
If you have any questions about this policy or about data protection at Celestial Pig in general, you can reach us by email using info@celestialpig.com with “Data Protection” in the subject line.

WHAT ARE THE LEGAL BASES FOR PROCESSING PERSONAL DATA

In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden.

WHAT PERSONAL DATA DO WE COLLECT FROM YOU?

We may collect and process the following Personal Data about you:

a) Personal Data that you give us:

This is information about you that you give to us and in context of our services, mainly when you correspond with us. When you contact us, the Personal Data we process typically includes your name, your email address, the subject of the conversation and the message. This data is collected and processed exclusively for the purpose of responding to you, and the legal basis for processing is our legitimate interest, the provision or initiation of a contract, and your consent.

We also process the Personal Data and Special Category Data involved in your use of our travel service, readings, angel healings, spiritual coachings, and other services (your contact information, such as your name and email address, your place of birth and time of birth, and the Special Category Data related to your use of our services and the contract between us) in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, and fulfilment of our contractual, accounting, and tax obligations. Accordingly, the data is processed on the basis of your consent, fulfilling our contractual obligations and our legal obligations.

If you book our services or take out a subscription, your payment data will be processed via our payment service providers, Stripe or PayPal. Payment data will solely be processed through Stripe or PayPal, and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the contract.

For optimal customer management and the provision of our services, we use the data related to your contract with us and store it in our data management system supported by Google (Google Docs, Google Sheets, and Google Forms) and Resend for email. We also use Zoom to conduct our online meetings. When using Zoom various types of data are processed. The scope of the data depends on the information you provide before or during the online meeting. The processing bases are your consent as well as our legitimate interest. This data processing is based on our legitimate interest in providing our service.

b) Personal Data that our website and other systems collect about you:

If you visit our website, it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information, such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website.

The hosting services used by us for the purpose of operating our website is Vercel. In doing so, Vercel processes inventory data, contact data, content data, usage data, meta data and communication data of customers, interested parties, and visitors of our website and services, on the basis of our legitimate interests.

We use Gitlab to publish and maintain the created and edited content and texts on our website. This means that all content and texts submitted to our website are transferred to Gitlab. The legal basis for this processing is our legitimate interest.

c) Cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in the Spanish Law 34/2002 on information society services and electronic commerce (“ECA”) and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of non-essential cookies. The legal basis for the use of essential cookies is our legitimate interest. For further information on the cookies we use, please refer to our Cookie Policy.

OTHER USES OF YOUR PERSONAL DATA

We may also collect, store, and use your Personal Data for the following purposes:
• to operate, manage, develop, and promote our business and, in particular, our relationship with you and related transactions, including, for example:
○ to operate, administer, and improve our website and other aspects of the way in which we conduct our business;
○ to offer you our services;
○ to provide you with services or information that you may have requested; and
○ to keep you informed and updated on relevant topics or services you may be interested in.
• to protect our business from fraud, money laundering, breach of confidence, theft of proprietary materials, and other financial or business crimes;
• to comply with our legal and regulatory obligations, bring and defend legal claims and assert legal rights; and
• if the purpose is directly connected with an assigned purpose previously made known to you.

We will only process your Personal Data as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your Personal Data where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances, we may also be required by law to disclose or otherwise process your Personal Data.

CHANGE OF PURPOSE

We will only use your Personal Data for the purposes for which we collected it as detailed above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you, and we will explain the legal basis which allows us to do so.

DATA SHARING

In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.

a) External bodies

Personal Data is transferred to our service providers in the following instances:
• in the context of fulfilling our contract with you,
• to communicate with you,
• to provide our website, and
• to state authorities and institutions as far as this is required or necessary.

b) International transfers

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.

LINKED SITES

For your convenience, our website may contain hyperlinks to other websites. We are not responsible for the privacy practices of linked websites or companies that are not owned or controlled by us, and this Privacy Policy does not apply to them. The links on our website may collect additional information in addition to the information we collect.

We do not endorse any of these linked websites, their products, services, or any content on their websites. We encourage you to read the privacy policies of each linked website you visit to understand how the information collected about you is used and protected.

SOCIAL MEDIA

We are present on social media based on our legitimate interest. If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint responsibility agreement. The Personal Data collected when you contact us is used to process your request, and the basis for this is both your consent and our legitimate interest.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will delete your Personal Data when we no longer need such Personal Data, for instance, where:
• it is no longer necessary for us to retain your Personal Data to fulfil the purposes for which we had collected it;
• we believe that your Personal Data that we hold is inaccurate; or
• in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.

Sometimes, however, there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

DATA SECURITY

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us.

YOUR RIGHTS AND PRIVILEGES

a) Privacy rights
You can exercise the following rights:
• The right to access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to object to processing;
• The right to data portability;

Update your information and withdraw your consent
If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing, please do so by contacting us.

Access Request
In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority
You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. The supervisory authority in Spain is: Agencia Española de Protección de Datos (the “AEPD”) C/Jorge Juan, 6, www.aepd.es. We would, however, appreciate the chance to deal with your concerns before you approach the AEPD in the first instance.

Data Breaches and Notification
Databases or records containing Personal Data may be breached accidentally or through unlawful intrusion. As soon as we become aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised, and the notification will be accompanied by a description of the measures that will be taken to repair the damage caused by the data breach. Notifications will be sent as soon as possible after the violation is discovered.

What we do not do
• We do not request Personal Data from minors and children without obtaining parental or legal guardian consent;
• We do not sell your Personal Data;
• We do not process Special Category Data without obtaining prior specific consent; and
• We do not use automated decision-making, including profiling.

HELP AND COMPLAINTS

If you have any questions about this policy or the information we hold about you, please contact us by email using info@celestialpig.com with “Data Protection” in the subject line.

CHANGES

The first version of this policy was issued on Thursday, November 28, 2024, and is the current version. Any prior versions are invalid, and if we make changes to this policy, we will revise the effective date.